Privacy Policy

What Personal Information We Collect

• Name, phone number, and email address
• Insurance carrier name (no ID numbers)
• General service interest and preferred appointment times
• Call/SMS metadata (time, phone number, message status)
• Optional notes you provide (non-diagnostic)

How We Use Your Information

• Schedule and manage appointments
• Send appointment confirmations and reminders (SMS/email)
• Respond to inquiries and support requests
• Maintain internal operations and compliance
• Improve service quality and training

Who We Share Information With

• Our staff and service providers who support scheduling, communications, and compliance
• Vendors under contract (e.g., communications providers) solely to deliver our services
• We do not sell personal information

SMS consent is not shared with third parties or affiliates.

SMS Policy and Consent

• We send SMS for confirmations, reminders, and important updates related to your care.
• Message and data rates may apply.
• Reply STOP to opt out; HELP for help.
• SMS consent is not shared with third parties.

Data Retention and Security

• We retain information only as long as needed for scheduling, compliance, and legal requirements.
• We use reasonable administrative, technical, and physical safeguards to protect data.

Contact Us

MedPsyche LLC
Phone: (312) 300-3860
Web: medpsyche.com